Mastering AI Calling Agent & Chatbots

Others

Product description

This module begins with the fundamentals of AI calling agents, explaining what they are, their key components, and common use cases in business and customer service. It then covers different types of calling agents including inbound, outbound, and hybrid models. You’ll learn prompting strategies, conversation design, call flows, and how to handle objections and FAQs effectively. The course also walks through building AI calling agents using popular tools and platforms, with step-by-step guidance on creating your first agent and integrating APIs or CRM systems. Industry-specific applications are explored in real estate (lead qualification, property info), dental clinics (appointments, reminders), e-commerce (orders, returns, support), and lead generation (prospect outreach, follow-ups). Finally, the project work includes designing and deploying one inbound and one outbound calling agent, along with case studies on real estate, dental, and e-commerce workflows.