Terms & Conditions:

Terms & Conditions (e-commerce) ​​ ​Cancellation & Refund Policy ​ ​​You can cancel your order within 12 hours of placing it, or before it has been shipped—whichever comes first. Please email us at 12north.in@gmail.com with your order number for cancellation If your order is cancelled in time, the full amount will be refunded within 5-7 business days ​​ Returns We currently accept returns only for damaged or incorrect products. Please notify us within 48 hours of delivery with clear pictures. ​ Non-returnable items Used products are not eligible for return. Shipping & Delivery Policy ​ We want your order to reach you safely and on time: Shipping Time Orders are typically processed within 2-3 business days. Delivery usually takes 3-10 business days, depending on your location. Shipping Charges We offer free shipping on all prepaid orders above ₹1500. ​ Order Tracking Once shipped, you will receive shipping details about Delivery Partners and tracking ID via email/SMS to monitor your package. ​ Payment of the invoice is necessary to hold your consultation date. If you wish to cancel after purchase, and it is less than 72 hours until the scheduled consultation, 75% of the payment will be refunded. There will be no cancellations or refunds given after the consultation takes place. If the client chooses to delay starting the sleep plan more than 1 month after the consultation, a new discussion will be required, and if the sleep plan requires amendments, additional fees may apply ​ ​ Privacy Policy Your privacy is important to us. We only collect and use your information to provide a better shopping experience. We may collect: Your name, address, phone number, and email and Payment information (processed securely via trusted payment gateways). Order and browsing details We use your information to: Process and deliver your orders Send updates about your order Improve our website and services Respond to your questions and support requests Sharing of Information We do not sell or rent your personal information. We only share it with: Delivery partners (to ship your order) Payment processors (to complete your purchase) Trusted third parties for analytics and marketing (if applicable) Data Security. We use best practices to protect your data. Updates to This Policy. We may update this policy occasionally. Changes will be posted here with the date of update. ​​​

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