Refund policy We have Money Back Guarantee Policy if we are unable to deliver products or services as committed to you. Hotel Refund policy for products or services cancelled will be within 5-7 working days taken to process the refund and credit the amount to the customers bank account. For Normal refunds our hotel does not charge any processing fee. GST levied at the time of payment will not be reversed to your account. No refund shall be issued if you have already availed of any complimentary service or discount offer Under any circumstances, the amount of refund cannot exceed the amount paid by the customer