Once Order placed cannot be cancelled. Order are non returnable or exchanged. Replica dolls are best viewed at least from 6 feet distance. Face matching can achieve only 60 to 80% of the from photograph. Delivery time is subjective to working days and can be extended due to Courier service. For claim breakage of parcel, unboxing video is must. Booking through website, http://www.oyebobble.com/