Please note that once you have booked an appointment with us, we have reserved time in our schedule exclusively for you. We will do our best to be on time for the meeting and expect the same from our clients. We will wait for up to 10 minutes for clients to join the meeting before considering them a no-show and ending the meeting. If clients cancel their appointments less than 24 hours before they are scheduled to take place, they will not be eligible for a refund. To avoid this outcome, please provide notice of your desire to cancel or reschedule the appointment more than 24 hours prior to the appointment. You can cancel or reschedule appointments by using the links included in the event invitations or by emailing us at helpdesk@excelacademyllp.com